Airlie Medical Practice

Ajax Way, Methil, Fife, KY8 3RS

Current time is 18:55 - Sorry, we're closed

NHS

Telephone: 01333 426083

Fax: 01333 421833

Out of Hours: 08454 242424

Update

Updated on 13th April 2021

The practice are now looking at way to remobilise general practice to allow us to try and come back to some normality.  There will be a few changes happening to allow us to do this and we would kindly ask that you bear with us.  In the first instance we never used to (pre-covid) take prescription requests over the telephone and during covid we allowed patients to order their scripts over the phone for ease of access.  We are now reverting back to online ordering preferably and ordering through your local pharmacy where possible.  We are currently looking at a voicemail system whereby patients can call the direct number and leave a message to order their scripts and this message will be looked at throughout the day.  We are awaiting an installation date for this and we will keep you up to date when  this comes into play.

We also hear your concerns about not being able to see a GP.  We have had to convert to a triage model to allow our staff, doctors AND patients to remain safe during the pandemic.  As a practice we are not stopping patients being seen face to face however our clinical team are working hard triaging the calls we receive daily and if you require to be seen, the team will organise a safe and appropriate time for this.  We are unable to have more people in our waiting room like we had before therefore we need to stagger times for patients to come into the surgery.  The clinical team comprises of our triage nurse as well as the doctors on call, who work through the list of patient requests.  We can on a Monday have over 300 -500 calls to make and we appreciate this seems frustrating but please bear in mind we care trying to keep the staff as well as YOU safe.

The changes we are making are what we feel is best for our patients at the current time, however as things change we will adapt accordingly.  We would ask you for your continued support in these changes as there is an increasing amount of abuse our staff are receiving both by telephone and online.  As a practice we will not tolerate any rude behaviour to our staff under the zero tolerance to healthcare staff policy.  This is trying times for all of us our staff have worked extremely hard throughout the pandemic providing a service to our patients (sometimes with very little staff due to isolation or covid) so we would be extremely grateful if you could bear this in mind when speaking with our team – we are all human and have feelings!

NEAR ME CONSULTATIONS

If you contact the surgery and are advised to dial in using near me please use the url  :-

https://nhsattend.vc/airlie-medical-practice-gp

 

If you have been asked to send anything via email to the practice – the email address is Fife.F21524Airlie@nhs.scot

Many thanks.

 

IMPORTANT ANNOUNCEMENT – PRESCRIPTIONS

If you require to order repeat medication please either place your slip in the main drop off box in reception (between the 2 front doors), alternatively please order through your registered pharmacy.  If you wish to register for the App (Patient Access) then please call the surgery to obtain your pin and log in details. Or alternative email the practice at fife.f21524airlie@nhs.scot and we will happily scan and email you your pin and log in details.

HELP THE NHS TO HELP YOU! – STAY SAFE – WASH HANDS!

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Opening Times

  • Monday
    08:30 until 17:30
  • Tuesday
    08:30 until 17:30
  • Wednesday
    07:00 until 17:30
  • Thursday
    08:30 until 17:30
  • Friday
    08:30 until 17:30
  • Saturday
    CLOSED
  • Sunday
    CLOSED