Appointments

UPDATE DURING COVID

Please note during Covid we will not offer face to face appointments in the first instance.  Your call will be triaged by one of our clinical team and if you are required to come into the surgery an appropriate appointment time will be given then.  This is to monitor the footfall within the practice and to ensure the safety of yourself entering as well as the staff.  Our clinical team are all very experienced, so you will be asked briefly a reason for your appointment this to help prioritise the call triage list.

During normal working times

Appointments can be made in person, or by phone. All patients have the right to request a GP of there choice when requesting an appointment. We also offer appointments with our Nurse Practitioner and any calls that are urgent will be screened at the first phone call.  Please bear with us as our Nurse Practitioner is very experience and is able to prescribe etc so your problem could perhaps be dealt with quicker if the staff feel the Nurse Practitioner can help.

Urgent/Emergency cases will be taken before less ill patients – so please bear with us if the Doctor is running a little late.

Please tell us if you cannot keep an appointment – the appointment can then be given to another patient.

We also offer an early morning surgery 2 days per week for people who work and are unable to get time off to come to the surgery within working hours. Please see the receptionist if you require information on this surgery

You can help us by:

• Being on time for your appointment and reporting to the receptionist
• Letting us know if you need to cancel
• Calling for a home visit or urgent appointment before 10.30am

Cancellation of Appointments
We ask that if you are unable to attend an appointment that you let the surgery know as soon as possible as this will allow the appointment to be offered to someone else. Failure to keep appointments without informing the surgery may result in your removal for the list